PETALING JAYA – The Malaysian Aviation Commission (Mavcom) has advised Rayani Air’s customers to initiate a chargeback request with their respective credit/debit card issuing banks in order to recover their monies.
These customers had purchased tickets using credit or debit cards but were not able to fly when Rayani Air ceased operations. The airline’s Air Service Licence was revoked on June 13, 2016.
“The chargeback enquiries are to be made directly to their credit/debit card issuing banks under the category of ‘services not received’ or a similar category.
“As credit/debit card providers may have different terms and conditions on chargeback services, we urge Rayani Air’s customers to engage with their respective credit/debit card issuing banks as soon as possible,” Mavcom said in a statement last Friday. – Sundaily